Voicemail not working (Question)

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mbfryan
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comments: 5
Author

5 December 2016, 14:26

I switched off voicemail successfully when i went on holidays in September. I entered the code to switch it back on again but no one can leave a message - the phone rings out and never switches to voicemail. How can I fix this? Thank you.
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  • eir_shruthieir_shruthi
    Community Moderator

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    7 December 2016, 15:14

    Hi mbfryan,

    Thanks for getting in touch and sorry to hear this.

    Can you PM your accunt number and the name on the account and I'll look into this for you.

    Thanks,
    Shruthi.
  • Sarah S
    Frequent Poster

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    comments: 146

    13 December 2016, 16:49

    How to set up voicemail:
    http://support.eir.ie/mobile/faqs#qa719
  • mbfryan
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    Author

    3 January 2017, 12:42

    Hi sorry for my delayed reply. I tried Sarah s link and my voicemail is still.noy working. My account number is CA0082301645, the name on the account is Mary Bridget Ryan and the phone number is 0876961100. Your help is greatly appreciated!!
  • eir_addyeir_addy
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    Broadband Expert

    Broadband Expert

    3 January 2017, 16:25

    Hi Mbfryan,

    I've removed your account details from the public post.

    I'd recommend not to post your details in the public post going forward.

    Can you PM your mobile number, account number & PIN? I'll look into this for you.

    -Addy
  • mbfryan
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    Author

    7 January 2017, 12:10

    Hi Addy, did you get the account details i sent to you? Thanks.
  • eir_addyeir_addy
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    Broadband Expert

    Broadband Expert

    9 January 2017, 16:01

    Thanks for that.

    I have received your PM & I'll continue to respond to you in PM.

    - Addy

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