Charged for returned modem (Question)

Tags:

hastings
Newbie Poster

You can see here how much appreciation hastings has received from other members.

comments: 2
Author

14 May 2018, 15:47

Closed my account and returned the modem. I got a bill for the modem via email on 10/05/2018.
I cannot access my online account. Tried chat line. no help.
Results 1 to 6 of 6
  • eir Vaishalieir Vaishali
    Community Moderator

    You can see here how much appreciation eir Vaishali has received from other members.

    comments: 1745
    Broadband Expert

    Broadband Expert

    Community All Rounder

    Community All Rounder

    eVision Guru

    eVision Guru

    14 May 2018, 16:08

    Hi there hastings,

    I am sorry that our online chat support team were unable to help you with this.

    Could you please PM your following account details:

    1. Account number,
    2. Full name,
    3. Full postal address,
    4. Am I speaking with the account holder,
    5. Date of birth and I'll be more than happy to assist you with this.

    -Vaishali
  • hastings
    Newbie Poster

    You can see here how much appreciation hastings has received from other members.

    comments: 2
    Author

    14 May 2018, 16:22

    ********
    Hastings Gbinigie
    *********************************
    Yes I am the acct holder
    Dob **/**/****
  • eir Vaishalieir Vaishali
    Community Moderator

    You can see here how much appreciation eir Vaishali has received from other members.

    comments: 1745
    Broadband Expert

    Broadband Expert

    Community All Rounder

    Community All Rounder

    eVision Guru

    eVision Guru

    14 May 2018, 16:37

    Thanks for the details, Hastings.

    I've removed your account details from the public post. I'd recommend not to post your account details in public for data protection reasons.

    Could you please PM your account details? You just need to click my username and you'll see an option to 'Send Private Message'.

    -Vaishali
  • eir Vaishalieir Vaishali
    Community Moderator

    You can see here how much appreciation eir Vaishali has received from other members.

    comments: 1745
    Broadband Expert

    Broadband Expert

    Community All Rounder

    Community All Rounder

    eVision Guru

    eVision Guru

    15 May 2018, 12:35

    I've looked into your account and can see that you have been charged €59.99 for the modem, Hastings. I've disputed the modem charge and now, your account is in credit of €34.11.

    I've raised the refund case and you'll be receiving the refund amount within 30 working days.

    -Vaishali
  • hastings
    Newbie Poster

    You can see here how much appreciation hastings has received from other members.

    comments: 2
    Author

    15 May 2018, 12:43

    Thanks a million
  • eir Vaishalieir Vaishali
    Community Moderator

    You can see here how much appreciation eir Vaishali has received from other members.

    comments: 1745
    Broadband Expert

    Broadband Expert

    Community All Rounder

    Community All Rounder

    eVision Guru

    eVision Guru

    15 May 2018, 13:49

    You're welcome, Hasting.

    Have a great day:)

    -Vaishali

Reply

Uploading in progress:
0%
Browse
Add
If the URL is correct, a preview will appear here. It can take a few minutes for larger images to show.
  • :D
  • :?
  • :cool:
  • :S
  • :(
  • :@
  • :$
  • :8
  • :)
  • :P
  • ;)