Still getting charged after equipment was sent back (Solved)

  • fiberbill Author
    Hi Guys
    changed my evision package in august by the chat function,
    that worked fine, got an address "Eir Returns, PO Box 12726, Free Post, Dublin 11"
    to send equipment back, the equipment was sent back on 04/08/2017 to the address given,

    this months bill now has a €40 non recovery charge :(

    can you look into this for me??
    Regards
    Pat


    can you look into
    Marked as answer on 01 Nov 2017, 13:15

    Hi Fiberbill,

    I've removed the eir vision non-recovery charge from your bill & hereafter you won't be charged for that.

    Let us know if you need anything else.

    -Vaishali

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    6 Comments

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  • eir Vaishali
    1
    Hi there fiberfill,

    Thanks for getting in touch & I'm sorry to hear this.

    Can you please PM me with your account number & full name? I'll look into this for you now.

    -Vaishali
  • fiberbill Author
    2
    pm sent
  • eir Vaishali
    3
    I've received your PM & I'll respond to your PM shortly.

    -Vaishali
  • eir Vaishali Answer
    4
    Hi Fiberbill,

    I've removed the eir vision non-recovery charge from your bill & hereafter you won't be charged for that.

    Let us know if you need anything else.

    -Vaishali
  • fiberbill Author
    5
    Thanks Vaishali
  • eir Vaishali
    6
    No problem, Fiberbill.

    -Vaishali

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