Why modem charge even after returning ? (Question)

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Centurio
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10 May 2017, 15:45

Hi I closed by account in February, sent modems back to Eir but I've received another bill yesterday !? There are 2 modems charges on it, each for 59.99.
Need a help to sort this out, please . My account no. 2*******
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  • eir Angeleir Angel
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    10 May 2017, 15:57

    Hi Centurio,

    Thanks for getting in touch & sorry to hear this.

    I've removed your account number from the public post due to security reasons. I'd advise you not to post them going forward.

    You'd need to PM your account number & name on the account so that I can look into this for you.

    - Angel
  • Centurio
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    10 May 2017, 16:00

    ok thanks
  • eir Angeleir Angel
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    10 May 2017, 16:11

    No worries.

    I've received your PM & I will be responding from PM.

    - Angel
  • Centurio
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    19 May 2017, 17:03

    This is not end of my story. Still have a problem. 3 DAYS after incorrect Eir bill I've got another from......ARVATO - Debt Collection Agency !!!. Its written that they have been instructed by Eircom Limited to recover overdue account of 106.21 e on Eircom behalf !?!? After contacting with Eircom (many times), they've corrected this bill and promised me (many times and 3 different Eir customer care members) to advise ARVATO for not calling me anymore. But in every single last 10 DAYS I've have a phone call from ARVATO. If anyone had experience with something like this?
  • eir Angeleir Angel
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    22 May 2017, 10:56

    @ Centurio,

    I'm sorry for hte delayed response & apologise for the inconvenience caused.

    I've responded to your PM.

    - Angel

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