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19 July 2016, 21:11
Hi there firefoxfix,
Thank you so much for getting in touch with us here and I'm sorry to hear this.
I'd advise you to clear the caches & cookies on the system as this could be an issue at sometimes. Can you please clear your browser history completely and try in a different browser. Alternatively, you can look at our help & support page for the Myeir issues by clicking on the following link.
If you're still facing the issue, please PM me your account number, full name and registered email address, I'll look into this for you now.