Bill increase €6

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vixen
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10 January 2018, 16:21

I took out a new contract in Oct 2017 I was going to switch but was given a discount of €12.50 ! Month for 12 months & then revert back to original plan for last 6 months .I received a letter with my bill saying adding €6 nearly 50% of my discount what a con surely they can't do this .had Michael On Lear taken over eir. No loyalty to old customers.
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  • eir Vaishalieir Vaishali
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    eVision Guru

    eVision Guru

    11 January 2018, 12:48

    Hi Vixen,

    Thank you so much for getting in touch with us here.

    I'm really sorry to hear this. The best team to deal with this issue for you is our Customer Care team on 1901 (freephone), I'd recommend giving our care team a call & they'll be able to advise on your current contract commitments and explore the best options for you.

    -Vaishali

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