Do I need to set up a new my eir account? (Solved)

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edkeoghmobile
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25 September 2017, 22:50

When I try to access myaccount.eirmobile.ie I am forced to register for a new my.eir account.
I already have a my.eir account for my landline/broadband - do I have to setup a separate my.eir account now for my mobile?
Solved. Read answer here:

Hi there edkeoghmobile

What do I need to register?

You will need:

• Your phone number or, if you’re a stand-alone broadband customer, your broadband reference number
• Your account number
• Some mobile customers will also be asked for the PIN which was supplied in the welcome pack. If you have misplaced your PIN

Your phone number or broadband reference number can be found on your bill or in the SMS you would have received when your line was activated. If you cannot locate this number, a Webchat agent will be able to help you.

How can I register?

  • Click here to register for My eir.

Hope this helps

-Kyle

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  • eir Kyleeir Kyle
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    Answer

    27 September 2017, 16:36

    Hi there edkeoghmobile

    What do I need to register?

    You will need:

    • Your phone number or, if you’re a stand-alone broadband customer, your broadband reference number
    • Your account number
    • Some mobile customers will also be asked for the PIN which was supplied in the welcome pack. If you have misplaced your PIN

    Your phone number or broadband reference number can be found on your bill or in the SMS you would have received when your line was activated. If you cannot locate this number, a Webchat agent will be able to help you.

    How can I register?

    • Click here to register for My eir.

    Hope this helps

    -Kyle
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • edkeoghmobile
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    28 September 2017, 23:44

    Kyle,
    I tried to "add an account" on my.eir profile page, but my mobile account reference I have includes letters and I cannot enter it as my my account number.
    Since I can no longer login to myaccount.eirmobile.ie, I cannot retrieve any old invoices to check if there is another account reference number I can use.
  • frankh
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    29 September 2017, 10:35

    I had an account on myaccount.eirmobile.ie and had to register a new account on my eir. Adding an account to your existing my eir will not work.
  • eir Kyleeir Kyle
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    2 October 2017, 14:59

    Hi there edkeoghmobile

    Thanks for getting in touch with us here. Would the letters in the account number start with CA?

    -Kyle
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • edkeoghmobile
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    3 October 2017, 00:41

    Yes it does, do I just enter the numerals?
  • eir Manojeir Manoj
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    3 October 2017, 13:25

    Hi there edkeoghmobile,

    Would you mind PM your account number, mobile number & PIN?

    I'll look into this for you.

    -Manoj

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