How activate my new sim card? (Question)

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Regardo80
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comments: 1
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10 August 2017, 13:39

Hey. :)

I upgraded my pan and I git my new phone and a new sim card. How I can active the new one and deactivate the old one. In the webchat they told me I should call 1800690000. But my old mobile phone is broken and so I can not call. When I try with the landline I will get the answer, this number is not regristed and with my new phone I can not make a call because the new sim card is deactivated.

Regards

Benjamin
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  • eir_Isabeleir_Isabel
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    comments: 76

    10 August 2017, 13:51

    Hi Regardo80,

    Thank you for getting in touch.

    In order to get your new Sim card activated, I would recommend contacting our customer service team on 1901 where they will be able to assist your further.

    Our 1901 is freephone.

    Thanks,
    Isabel

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