Still have no signal in Italy but was working fine a week ago (Question)

Tags:
sim , Postpay ,

Michaels24895
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comments: 2
Author

9 September 2017, 16:23

My sim card isnt working. Ive tried to put in another phone, still no signal.
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  • eir Balajieir Balaji
    Community Moderator

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    comments: 145

    11 September 2017, 13:43

    Hi there,

    Thanks for getting in touch & sorry to hear that.

    I'd recommend you to try doing a location update on the device. Switch the phone to flight mode for ten minutes and restart it. Let me know if that helps. If still, it doesn't work would you mind PM your mobile number & pin? I'll look into this for you.

    -Balaji
  • Michaels24895
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    comments: 2
    Author

    11 September 2017, 16:44

    I tired the location update you suggested but it didnt work.
    I cant remember my pin rn but I can give u my number and address.
  • eir Prabhakaraneir Prabhakaran
    Moderator

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    comments: 149

    11 September 2017, 17:28

    I'd request you to please remove your personal details on public post & send it in private for the security reason.

    -Prabhakaran
  • Michaels24895
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    11 September 2017, 17:31

    how do i do that? :)
  • eir Prabhakaraneir Prabhakaran
    Moderator

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    comments: 149

    11 September 2017, 17:38

    I've received your PM & removed your personal details.

    I'll respond shortly.

    -Prabhakaran

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