Upgrade (Question)

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SepticPheasant
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comments: 1
Author

12 May 2018, 02:05

I've been checking my eligibility for an upgrade for the last couple of months and every time I've looked it said I'm due an upgrade on May 12th. Now it's May 12th and I'm getting "Sorry, you are not currently eligible for an upgrade. Please call 1905". Why is this happening?
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  • eir Thomaseir Thomas
    Community Moderator

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    comments: 51

    14 May 2018, 11:14

    Hi SepticPheasant,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks

    Thomas
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • SepticPheasant
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    comments: 1
    Author

    14 May 2018, 13:25

    Thanks for your response Thomas. The issue had been resolved via chat.
  • eir Thomaseir Thomas
    Community Moderator

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    comments: 51

    14 May 2018, 13:47

    I'm glad to hear it has been resolved.

    Thanks

    Thomas
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • JD2018
    Occasional Poster

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    comments: 5

    14 June 2018, 12:25

    I have also been checking my eligibility for an upgrade for the last couple of months and it has always been 18 June 2018. Now we are close to that date it has changed to the 18 Aug 2018. What has happened here?
  • eir Vaishalieir Vaishali
    Community Moderator

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    comments: 2203
    Broadband Expert

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    eVision Guru

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    15 June 2018, 10:45

    Hi JD2018,

    I can see that you've messaged us here also and I've responded to you there.

    -Vaishali

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