Removing phone line (Question)


hugh12345
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20 March 2017, 17:31

Hi,
We moved into a house with a phone line not activated. who do we contact about removing it? I tried the customers service number but as I do not have an account cannot speak to an operator!
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  • eir_addyeir_addy
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    Broadband Expert

    Broadband Expert

    20 March 2017, 17:54

    Hi hugh12345,

    Thanks for your post.

    To confirm, can i query if this in-regards to eir landline ?

    -Addy
  • hugh12345
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    20 March 2017, 18:20

    Hi addy,
    Thanks for coming back so quick. Yes, its the physical eir phone line that connects to the house.
    ESB are moving the electrical lines underground to the house and I'm trying to figure out how to do the same and/or remove it.
  • eir_Annaeir_Anna
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    21 March 2017, 13:05

    Hi hugh12345,

    You will need to email our plant alterations team on plantalterations@eir.ie and they should be able to look into this for you.

    -Anna.
  • eir_addyeir_addy
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    21 March 2017, 15:31

    Hi hugh12345,

    No worries. As suggested by Anna, you can send an email to the plant alterations to have this removed. Alternatively you can ring them on 1850 245 424 to speed this up for you.

    Let us know if you neeed anything else.

    -Addy

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