eir sport & eir talk (Question)

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ffiona
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12 November 2017, 19:47

I used to have an old eircom account but went to a different provider. I came back 2 weeks ago to eir & have being trying to get Eir Sport & Eir talk. I have been told I have to change my email address to get them because the app only sees my email address against the old account. I don't have another email address & I cannot understand why eir cannot delete my old account details. Is there any other way around this? I really am not very tech aware so please give me a simple answer?
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  • eir Vaishalieir Vaishali
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    13 November 2017, 11:56

    Hi Ffiona,

    Thank you so much for getting in touch with us here.

    Can you please PM me with your account number & full name? I'll look into this for you now.

    -Vaishali
  • ffiona
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    13 November 2017, 18:40

    what is PM?
  • eir Vaishalieir Vaishali
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    14 November 2017, 10:00

    I'd advise you to click on my username and send me a private message with your account number and full name? I'll be happy to check that out for you.

    -Vaishali
  • ffiona
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    15 November 2017, 19:33

    Hi Vaishali,
    You have sorted out my Eir Sport problem & I am watching it right now so thank you very much.
    Eir talk app is still not working - it would be nice to have. I followed the set up instructions, but the problem also seems to be with signing in.

    - ffiona
  • eir Vaishalieir Vaishali
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    16 November 2017, 11:10

    No problem, Ffiona.

    In relation to eir talk app, I'd advise you to uninstall your eir talk app and then reinstall it.

    Let us know if that works.

    -Vaishali

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