Just mobile app won't work in wifi (Question)

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panicpants
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30 June 2017, 21:53

The just mobile app won't work for me on any device while connected to wifi. It will work on my phone when i turn wifi off though. I remember i got an error a while ago about a drm license so i think this might have something to do with it. I was on the support chat earlier but they hadn't a clue. Anyone any ideas??
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  • eir Angeleir Angel
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    Broadband Expert

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    Community All Rounder

    Community All Rounder

    3 July 2017, 18:06

    Hi Panicpants.

    Thanks for getting in touch.

    If you're using the just mobile app in phone, you'd be able to use only through phone data.

    I'm afraid, this'd not work with wifi.

    - Angel
  • panicpants
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    comments: 1
    Author

    7 July 2017, 20:55

    So I have to turn off WiFi any time I want to watch sports? That's ridiculous! Surely it should work with WiFi because I sign in with my account and the device is registered!
  • eir Angeleir Angel
    Community Moderator

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    comments: 529
    Broadband Expert

    Broadband Expert

    Community All Rounder

    Community All Rounder

    10 July 2017, 15:37

    Thanks for getting back to us.

    Apologies for the inconvenience caused. I'll relay your feedback to the relevant team.

    - Angel

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