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11 October 2017, 23:05
I've checked your line & can see the maximum speeds are up to 12Mb & e-fibre has not reached your address yet. Unfortunately, we'd be unable to give a guaranteed timeframe on this.
You can view the most up to date information on the e-Fibre roll out here.
You're also more than welcome to check your landline number or address
here. I would recommend registering your details on the above link and as soon as the service is available to you, you will be notified.
I've checked this for you & could see the e-fibre has not reached your address yet, I'm afraid. We do understand that your near-by house is fibre enabled however fibre connectivity is dependant on locality. The ports on the cabinet should be enabled fibre so that the line to the house would be connected & each line is connected to a different cabinet. It is not unusual for some people to have fibre in the same address & other's not. The factor's behind this is, the number of fibre ports enabled in the cabinet would've been used at the maximum or the cabinet is due to a fibre upgrade in the future.
We've scheduled a number of exchanges that have been running for years now to upgrade to fibre, however, there are no suggestions or details when these upgrades will go through & this would also depend upon the depth of work inherited, whether consents from the road, planning authorities and private landowners are necessary.
Apologies for the inconvenience caused.