on hold for 30 minutes having had a pointless web chat! (Solved)


moss
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13 April 2017, 12:13

Eir,

Could you let me know when I should just give up and accept the poor product and service

THX
Solved. Read answer here:

Hi moss,

I'm really sorry to hear you are having problems getting through to this.
I'm more than happy to help you here should you wish to advise me of your query?

Also if you can let me know the details of your web chat I'll pass your feedback onto our online team.

Thanks,
Pamela

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  • eir Pamelaeir Pamela
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    Answer

    13 April 2017, 13:50

    Hi moss,

    I'm really sorry to hear you are having problems getting through to this.
    I'm more than happy to help you here should you wish to advise me of your query?

    Also if you can let me know the details of your web chat I'll pass your feedback onto our online team.

    Thanks,
    Pamela
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!

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