Stellar customer service on Webchat (Question)

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TomSelleck
Occasional Poster

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comments: 12
Author

12 September 2017, 04:34

Asks me to hold, doesn't message for half an hour, then disconnects. A+

Connect:




30 minutes later:



Suffice to say my problem wasn't resolved.

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  • eir Balajieir Balaji
    Community Moderator

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    comments: 145

    12 September 2017, 13:12

    Hi TomSelleck,

    Thanks for getting in touch & sorry to hear that.

    I sincerely apologize for any inconvenience caused. I can assure you this is not the norm at eir as we always strive to provide the best customer experience possible.

    I really appreciate you bringing this to my attention and will be more than happy to relay your feedback to the relevant team.

    Can you please advise me the exact query? I'll look into this for you.

    -Balaji

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