Cancelling my landline (Question)

CloByrne
CloByrne
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28 October 2015, 11:41

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I contacted eir during the summer about cancelling my landline. I was advised to send an email to cancellations@eircom.net with my details. I did not receive a reply. Can you please advise on what I need to do to cancel my landline.
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  • eir Alan
    eir Alaneir Alan

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    Broadband Expert

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    28 October 2015, 12:26

    1
    Hi CloByrne

    It looks like you emailed the wrong address - it's actually .ie not .net - feel free to PM me your eir account number and I'll check the status of your account.

    Thanks
    Al
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    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • Frenchface
    Frenchface
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    3 November 2015, 15:54

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    Hey was told to send email to cancel account to phone cancellations@eir.ie to give notice but got reply saying email failed please advise
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  • eir Alan
    eir Alaneir Alan

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    4 November 2015, 12:29

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    Hi Franchface,

    Please send it to phonecancellations@eir.ie

    Al
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    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • Gerddi
    Gerddi
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    5 November 2017, 13:04

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    hi
    I tried to cancel my landline since September 2017. (due to an increase of account)
    Each time I call customer services, I have somebody else on the phone that promises me to cancel my landline in the next 24hrs.
    it never happens and I still receive bills!!
    I never use my landline, since I am abroad a lot and have to pay a whopping 45€/ month for nothing.
    Eir is playing a game with me. I am really very very disappointed in the mentality of ignoring my request and this is ongoing since the start of September.
    Do I really have to engage a solicitor on this?
    Would be nice if I receive a professional answer for my query for a change
    Gerddi
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  • Gerddi
    Gerddi
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    5 November 2017, 20:16

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    This email address is no longer available
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