Cancelling my landline (Question)


CloByrne
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28 October 2015, 11:41

I contacted eir during the summer about cancelling my landline. I was advised to send an email to cancellations@eircom.net with my details. I did not receive a reply. Can you please advise on what I need to do to cancel my landline.
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  • eir Alaneir Alan

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    28 October 2015, 12:26

    Hi CloByrne

    It looks like you emailed the wrong address - it's actually .ie not .net - feel free to PM me your eir account number and I'll check the status of your account.

    Thanks
    Al
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • Frenchface
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    3 November 2015, 15:54

    Hey was told to send email to cancel account to phone cancellations@eir.ie to give notice but got reply saying email failed please advise
  • eir Alaneir Alan

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    4 November 2015, 12:29

    Hi Franchface,

    Please send it to phonecancellations@eir.ie

    Al
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • Gerddi
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    5 November 2017, 13:04

    hi
    I tried to cancel my landline since September 2017. (due to an increase of account)
    Each time I call customer services, I have somebody else on the phone that promises me to cancel my landline in the next 24hrs.
    it never happens and I still receive bills!!
    I never use my landline, since I am abroad a lot and have to pay a whopping 45€/ month for nothing.
    Eir is playing a game with me. I am really very very disappointed in the mentality of ignoring my request and this is ongoing since the start of September.
    Do I really have to engage a solicitor on this?
    Would be nice if I receive a professional answer for my query for a change
    Gerddi
  • Gerddi
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    comments: 2

    5 November 2017, 20:16

    This email address is no longer available

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