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10 November 2017, 21:18
Thank you so much for getting in touch with us here.
I’m very sorry to hear about your experience you are having with the service.
As we are unable to troubleshoot any technical issues from here but you're more than welcome to contact our Technical Support team on 1890260260 or 1901 (freephone) or click here to chat with one of our agents and they will be able to troubleshoot this for you. I'd advise the account holder to get in touch with the technical team.
Apologies for the inconvenience caused.