Can't register account to MyEir (Question)

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aronaay
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25 January 2016, 14:04

I want to use myeir but it won't let me register my account with out a phone number which i don't have and have never received a bill through the post. How can I register?
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  • eir Kyleeir Kyle
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    25 January 2016, 14:08

    Hi there aronaay

    Send me your number & pin in a PM and I'll see what I can do for you from here. Send me the account number just in case too


    -Kyle
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • eir Alaneir Alan

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    25 January 2016, 14:11

    Hi aronaay

    You do not have a land line number but I have included the code below specifically created for you to substitute it.

    8**********

    Thanks
    Al
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  • aronaay
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    25 January 2016, 14:12

    Thanks
  • eir Alaneir Alan

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    25 January 2016, 14:18

    Thanks aronaay

    Al
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  • vamsikrishna
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    1 March 2016, 18:55

    I am having a similar problem. The system does not let me register using the provided register number.
  • vamsikrishna
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    1 March 2016, 19:01

    Sorry! I got it resolved.
  • eir Pamelaeir Pamela
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    2 March 2016, 11:29

    No problem vamsikrishna, thanks for letting us know! :cool:

    Pamela
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  • Hudson
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    26 April 2016, 17:46

    Hi, I am trying to register for Myeir but the system won't let me.. Please help
  • eir_Staceyeir_Stacey
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    26 April 2016, 17:57

    Hi there, I'm sorry to hear this. Feel free to Pm your account number & email address & I will arrange this for you. Stacey
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • gerryhoey
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    17 August 2016, 20:31

    Hi,
    I am a new customer and I am trying to register for my eir - just wondering if I have to wait for my first bill before using my eir or the air app?

    Regards,
    Gerry.
  • eir_shruthieir_shruthi
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    18 August 2016, 11:31

    Hi gerryhoey,

    Thanks for getting in touch:)

    Has your service been installed? Once your service is active, you can then click here to register for My eir.


    Thanks,
    Shruthi.
  • gerryhoey
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    18 August 2016, 20:30

    Thanks Shruthi,

    The installation is scheduled for 29th Aug - looks like I'll just have to wait.

    Regards,
    Gerry.
  • eir_shruthieir_shruthi
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    19 August 2016, 11:22

    No problem gerryhoey. Feel free to post here if you have any further queries. -Shruthi.
  • dwhelan1
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    19 August 2016, 11:48

    System won't let me register for My Eir even though I have acc no and phone no. What's worse is the Live Chat then ignores you when connected and I've been logged on since 10.10am this morning
  • eir_shruthieir_shruthi
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    19 August 2016, 13:12

    Thanks for getting in touch and I'm sorry to hear about your experience. Can you PM your account number, name on the account, email address and landline number and I'll look into this for you. -Shruthi.
  • bryan-kc
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    31 August 2016, 22:03

    Hi I want to register for myeir but the system won't let me. It's saying it can't verify my details. Can I get help with this?
  • eir_shruthieir_shruthi
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    1 September 2016, 10:41

    Hi bryan-kc,

    Thanks for getting in touch and I'm sorry to hear this.

    Can you PM your account number, name on the account, email address and landline number and I'll look into this for you?

    Thanks,
    Shruthi.
  • KenF
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    10 September 2016, 19:02

    Hi Shruthi, I am having a similar problem. I have an account number an phone number as an existing Eir customer who is trying to avail of the eirsport package to watch live games on laptop. It keeps telling me that I can't register. Help please. Thanks K
  • bryan-kc
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    11 September 2016, 16:35

    Could you get to me regarding mine as well too. I pmd you 9 days ago?
  • eir_addyeir_addy
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    12 September 2016, 18:16

    Hi Bryan-Kc,

    My Colleague shruthi has replied to your PM. Let us know if you've further queries.


    Regards,
    Addy
  • Pads
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    25 January 2017, 00:11

    Hi,
    I want to use myeir but it won't let me register my account with out a phone number which i don't have and have never received a bill through the post. How can I register?

    Regards
    P
  • gerryh1
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    25 January 2017, 10:14

    If you don't have a phone number then you must be a standlaone broadband customer. You will need to get your standalone broadband number which usally starts with 888 and use that in place of your phone number during the registration process.
  • eir_addyeir_addy
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    25 January 2017, 17:11

    Hi Pads,

    Thanks for getting in touch & sorry to hear that.

    I've responded to your PM in relation to this.

    -Addy
  • gabriel.k
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    30 January 2017, 18:43

    Hi,
    I am having a similar problem. I'd like to register to my eir and I do have an account number but not a phone number as I am a standalone broadband customer. And I can't find my standalone broadband number. Any help would be appreciated.
    Regards
    Gabriel
  • Pads
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    30 January 2017, 18:47

    Hi Gabriel k. If you check your phone they should have sent you SMS a few days back. This is the number you use if you don't have a phone line.
    Regards
    P

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