CANNOT LOGIN TO MYEIR (Question)

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Dixy
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6 October 2017, 02:09

I have called the EIR offices twice now and have been told that the IT department will sort this out for me, yet I was told that the IT Dept couldn't figure out how to help me gain access to my account??? They didn't know what to do so now I can't login whatsoever. Meteor were far easier to deal with, surprisingly.
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  • eir Vaishalieir Vaishali
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    Broadband Expert

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    6 October 2017, 10:01

    Hi Dixy,

    Thanks for getting in touch & Iā€™m very sorry to hear about your experience you are having with the service.

    I can understand how frustrating this must be for you and I sincerely apologise for the customer journey on this.

    Can you please PM your account number, registered email address & full name? I'll look into this for you now.

    -Vaishali
  • Dixy
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    6 October 2017, 15:58

    Its MyEir mobile

    My number is **********
    Name: ***********
    Email: *************
  • eir Vaishalieir Vaishali
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    Broadband Expert

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    6 October 2017, 16:18

    Thanks for the details, Dixy.

    I've removed your account details from the public post. I'd recommend not to post your account details in public for data protection reasons.

    Can you please PM your account details? I'll look into this for you now.

    -Vaishali
  • Dixy
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    6 October 2017, 16:29

    Could you not take down the account details I provided you with BEFORE removing them? šŸ˜‚ This is basic stuff like.
  • eir Vaishalieir Vaishali
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    Broadband Expert

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    6 October 2017, 16:39

    I'm sorry you feel this way, Dixy.

    I've edited your details so please PM your details for further assistance.

    -Vaishali

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