Cant activate My eir account due to inactive SIM (Solved)

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account , MyEir , P2P ,

ps200306
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13 November 2017, 19:43

I received an Eir mobile SIM in the post last week and have been trying to activate it. I registered for "myEir" on the Eir website using the new SIM number and PIN, and received an activation link by mail, which I followed. I am now able to log into myEir but the dashboard view is broken:



As you can see, the "My Offer" panel says "Service is Currently Unavailable", and the "Main Balance" panel has a circular spinning cursor which never completes. The WebText panel when clicked pops up this message:



It then brings me to the profile settings screen where I attempt to fill in my details. However, no matter what I enter the same spinning cursor appears and never completes:



If I try to follow the link in original activation email again I get the following error:



I have tried all these steps a dozen times, in two different browsers (Firefox and Chrome). It seems my account (or your website) is broken. This is not very encouraging for my very first encounter with Eir. I hope you can help.
Solved. Read answer here:

Hi there ps200306

I see that you're still waiting for this account to activate fully as this is still pre-provisioned. I have assisted another customer with this as he also used a broadband SIM. As he couldn't make a call to activate the SIM, he just inserted the SIM into a mobile device, topped it up by €10 and connect to the internet.

Once he was connected, he took the SIM out, inserted this into the other device and it worked perfectly.

Unfortunately, the SIM has to be fully active before anything goes live on your My eir account.

-Kyle

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  • eir Vaishalieir Vaishali
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    14 November 2017, 10:13

    Hi there Ps200306,

    Thanks you so much for getting in touch with us here.

    I'm really sorry to hear this has caused you feel this way.

    Can you please PM me with your mobile number, PIN & regsitered email address? I'll look into this for you now.

    -Vaishali
  • ps200306
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    14 November 2017, 15:35

    PM sent.

    Just to note, the problem I reported is still occurring today.

    And a further note, though it is probably not relevant, when I use a javascript debugger on your "profile update" page (the one that I reported sits there with a spinning cursor), pressing the "Update my Details" button causes this error:

    Error: details.misc is undefined
    updateDetails@https://my.eir.ie/opencms/export/system/modules/my.portal.opencms/mymeteor/assets/js/bundle.27.9.2017.1506512118170.js:8:870
    updateDetails@https://my.eir.ie/opencms/export/system/modules/my.portal.opencms/mymeteor/assets/js/bundle.27.9.2017.1506512118170.js:7:28288
    fn@https://ajax.googleapis.com/ajax/libs/angularjs/1.4.9/angular.min.js line 216 > Function:4:433
    ...

    After this error, the page makes no call to your server (or any http calls other than Google analytics).

    Also, on the dashboard page there are multiple "404 not found" errors in response to queries sent by the javascript code which use my phone number as a parameter. Again, I have no way of knowing if this is relevant.
  • eir Vaishalieir Vaishali
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    15 November 2017, 11:25

    Thanks for the details, Ps200306.

    I've received your PM and I'll respond to your PM shortly.

    -Vaishali
  • eir Vaishalieir Vaishali
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    15 November 2017, 13:57

    Thanks for the details, Ps200306.

    I've looked into your account and can see that your SIM is in the pre-provisioned state. I'd advise that you'll need to top up your number with a minimum of €10 and make three chargeable calls in order for the status to be active. Once, this is done, you'll be able to view the details in Myeir.

    Apologies for the inconvenience caused.

    -Vaishali
  • ps200306
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    15 November 2017, 16:09

    Thank you for the info, Vaishali. Could I respectfully suggest that the MyEir site would be a lot more useful if it told new users that, instead of hanging with misleading "Service not available" messages, since all new users will initially be in the pre-provisioned state.

    However, I now have an additional problem. I ordered the SIM for use in a MiFi mobile broadband device. This device cannot make calls. How does one activate the SIM in the situation where no chargeable calls are made?
  • frankh
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    21 November 2017, 17:07

    Hi ps200306 did you get your SIM working in your MiFi device? Would be interested in trying this myself
  • ps200306
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    21 November 2017, 17:39

    No frankh it looks like I ordered the wrong type of SIM. I need a data-only PAYG SIM (according to another site I read -- there's no sign of that info on Eir's site). It can be ordered here on the Eir mobile / broadband / prepay page (won't let me paste the actual link) but it looks to me like Eir's website is broken again ("It looks like your cart is empty"). Life's too short so I plan to go into an Eir shop for one. Be interested to know if you get it working yourself.
  • eir Kyleeir Kyle
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    Answer

    22 November 2017, 11:49

    Hi there ps200306

    I see that you're still waiting for this account to activate fully as this is still pre-provisioned. I have assisted another customer with this as he also used a broadband SIM. As he couldn't make a call to activate the SIM, he just inserted the SIM into a mobile device, topped it up by €10 and connect to the internet.

    Once he was connected, he took the SIM out, inserted this into the other device and it worked perfectly.

    Unfortunately, the SIM has to be fully active before anything goes live on your My eir account.

    -Kyle
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • ps200306
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    22 November 2017, 17:15

    Hi Kyle, for now I am more interested to know if there is, indeed, a difference between an Eir data-only SIM and a general mobile SIM. This is implied by the following page I came across -- can't post links but the short URL is goo.gl/xnoiDF. It says "Meteor sells Mobile Broadband SIM cards with data only for tablets at €1 in their stores" and implies that certain broadband passes can only be bought for this type of SIM (for Meteor read Eir, of course). There also seems to be a page on Eir's website to specifically "Get a Mobile Broadband SIM" ( goo.gl/z4hfub ) but the order button is broken. There isn't much point in me going through the hoops of topping up and activating a SIM until I know if it's the right type. Would be interested to know also, if a broadband-specific SIM *is* available, does it still have to be provisioned in the same way, i.e. by putting in a phone handset and making some initial calls (which would be a bizarre requirement) or is this actually the difference between the broadband and phone SIM types?
  • eir Kyleeir Kyle
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    27 November 2017, 14:51

    Hi there ps200306

    There is a difference. A data-only SIM will only give you data which gets used for broadband purposes. A mobile SIM can be used for data, calls & texts. Another difference is in the way it gets activated. When you get a data-only SIM, it normally gets activated when you top up and log onto the internet. If you're using this SIM on any other devices, it still needs to connect to the internet before activating.

    The mobile SIM, can be activated by making 3 chargeable calls

    -Kyle
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!

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