Mobile data problem (Question)

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Niamhmcguinness1811
Newbie

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comments: 0
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1 August 2017, 17:08

Recently joined eir, 30 euro bundle with 10GB of mobile data. I was told social media apps such as facebook and instagram, snapchat etc, werent used in your data, i was told they could be used unlimited and didnt take up any of my mobile data, went on and used my 10GB only once or twice. So i got a text today telling me that i have used up all of my monthly allowance of data. This is completely wrong as i did not use 10GB in a matter of a few days. I know i did not. Would like some help in telling me what is wrong with this
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  • eir_Gowthameir_Gowtham
    Community Moderator

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    comments: 12

    1 August 2017, 17:26

    Hi there,

    Thanks for getting in touch & sorry to hear that.

    Can you please PM your mobile number, PIN & full name on the account?

    I'll look into this for you.

    Apologies for the inconvenience caused.

    -Gowtham

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