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31 October 2017, 20:02
Problem is solved. Unfortunately it seems that the Eir Customer Service have absolutely no idea what is going on inside their own house. It really is shocking. Late last week given the blunder after blunder, I made an official complaint to the Communications Regulator. Some coincidence that when they tell me they are getting in touch with Eir, engineers arrived to fix.
I have to give credit where it is due to the engineering team for spending the time to get it right. They were full of information, unlike the customer service team, and even made sure my wife could connect before they left. I don't know why you, Vaishali, and the rep on the Boards.ie site have both said it needs a survey. It's fixed, so please don't break it.
Next up is to deal with Eir under their Customer Service Garantee. Looking at the information there, because the fault was reported and not dealt with within the timeframe, I should be due a rebate to the tune of two months free line rental. See here: https://www.eir.ie/.content/pdf/pricing/Pt8.1.pdf
This something that can be sorted here or do I have to jump through more hoops?