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11 January 2018, 17:44
Hi there keithirv
Thank you so much for the quick response.
The reason this thread was marked as "solved" is because the best answer was given. These type of queries can only be dealt with a specific department which is the Sales Team at 1800 503 303 so if other customers get in touch with the same query, they will know exactly who to contact.
I completely understand just how frustrating this must be but we can only make sure that you speak to correct department. You are getting re-directed here as they have the tools, systems & expertise to assist or escalate (if needed). If an engineer was scheduled to come to your premises this did not happen, you need to contact them immediately to request an update, resolution or escalation.
I would've loved to assist you with this but unfortunately, this will be as far as we will be able to take this from here so please contact them directly.