free jersey? (Solved)

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rebelg

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1 year ago

29 September 2016, 20:33

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Constantly contacting to know the whereabouts of this free jersey I was promised on signing up. Is it common to have someone have to repeatedly contact you for whats beginning to result in a broken promise. And if this results in a breach of contract by Eir

Solved. Read answer here:

Hi guys

I'm just following up on with everyone here to confirm whether you received your codes and/or jerseys.

If you haven't, please PM me the following details....

1. Full account name
2. Account number
3. What agent you were dealing with in PM
4. PMs sent to agents

Looking forward hearing back from you all

-Kyle

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kieranq1980

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27 days ago

9 October 2017, 21:55

76

I received an email on Friday at 15.30 telling me I wasn’t entitled to the jersey. 11 mins later I received an email telling me here is your voucher code! Only problem is they forgot to include the code. Again I complained and I eventually got the code. I fighting since Start of August about it. Keep fighting if you think you should get it. They are an absolute nightmare to deal with. Only for the free BT Sport I’d get rid of them. Dont even get me started on how they managed to give my landline number to another customer😀

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Realkalmyk

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comments: 3

27 days ago

9 October 2017, 22:31

77

Hi Kyle, like I mentioned on previous comment, the code is not valid. "Adding of voucher code failed" message appeared while checkout. Is it possible to receive valid one? Thanks

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supergills

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27 days ago

10 October 2017, 10:25

78

The code that I received in my e-mail does not work on the lifestyle sports website. I get messages about adding the code failed wherever I attempt to use it in the checkout process. Would you kindly send me a code that does work? Thank you.

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eir Kyle

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27 days ago

10 October 2017, 11:18

79

Hi there everyone

@kieranq1980 - Glad to hear the code I sent you worked.

@InigoMontoya - Please bear in mind that unsolicited PMs might not get responded to so if you can send me all the information below in a PM, I will follow up on this for you

@Realkalmyk & @supergills - Would you mind sending me a PM with the following details, please?

1. Full registered name
2. Account number
3. Code you received
4. Registered email address

Once I have all the information, I will escalate this onto that department on your behalf.

-Kyle

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eir Kyle

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27 days ago

10 October 2017, 15:06

80

Hi everyone

I just received confirmation to contact Life Style Sports Customer Care directly at 1890 989 938 where they will assist you with any issues you're having with your codes

-Kyle

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Siobhan C

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25 days ago

12 October 2017, 11:46

81

Hi Kyle, any idea how I go about getting my code? I've been on "chat" with Eir an none the wiser.

Siobhan.

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eir Kyle

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25 days ago

12 October 2017, 12:18

82

Hi there Siobhan C

Thank you so much for getting in touch with us here.

Would you mind sending me a PM with the details I requested in my response above and I'll have a look at this for you?

-Kyle

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supergills

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19 days ago

17 October 2017, 22:05

83

Hi,

I sent the jersey details requested by eir_Kyle a week ago and have still to get a reply from the 'appropriate team' and, from reading posts on this thread, I'm by no means the worst case.
Would someone get a handle on this as, much like others seem to feel, this is beginning to look like a scam. I'm sure eir is happy assigning the appropriate resources to chasing a customer in breach of their contract so perhaps before the shoe is on the other foot, this mess can be sorted out in a professional manner rather than the way it is currently being being treated.

Thank you

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Vallo

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19 days ago

18 October 2017, 08:04

84

Hi Kyle

Can you check the status of the free jersey offer on my account, please?

I was advised I would receive an email after the cooling off period but still nothing.

Account no ******

Thanks

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sean_1

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18 days ago

18 October 2017, 16:22

85

Hi Kyle,

Same problem here. No e-mail. Please advise?

Thanks

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eir Vaishali

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18 days ago

19 October 2017, 14:11

86

Hi there Vallo & Sean,

Thank you for getting in touch.

If you just have a look at the top of the page where it's marked "best answer" where you will find everything you need for your query.

I've removed your account details on the public post so if you need, send this via PM

If you have any other queries, please let me know.

-Vaishali

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eir Vaishali

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17 days ago

20 October 2017, 12:25

87

Hi Sean,

Thanks for the PM.

The Free Premium League Jersey is available for the customers who signed up there contract during 31 July 2017 to end August 2017. I've looked into your account & can see that your order has been placed on 14/09/2017 & the services activated on 02/10/2017. And I can also see that you've signed up the contract after the eligibility date.

Unfortunately, you're not eligible for Free Jersey Offer. I'd recommend you to click on the following link to know about the terms and conditions for the free jersey.

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sean_1

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15 days ago

21 October 2017, 21:00

88

Is this some kind of Joke? Please check your facts. The jersey offer was 100% live when i signed up. It had been extended to the END OF SEPTEMBER.

See Attached link which proves it.

https://switcher.ie/blog/broadband-tv-home-phone/extended-sign-up-to-certain-eir-bundles-on-switcher-ie-and-get-a-free-jersey/

I would advise you to honour your committment and stop making things up as you go along.

EXTENDED: Sign up to certain eir bundles on Switcher.ie and get a FREE jersey

This exclusive offer has been extended until the end of September.

Last month, Switcher.ie launched an exclusive offer from eir, where anyone signing up to specific eir bundles via Switcher.ie would get a FREE jersey.

The good news is, if you missed out on this offer the first time around, it’s now been extended, so you have until the end of September to sign up

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eir Kyle

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12 days ago

25 October 2017, 14:57

89

Hi there Sean_1

We see that Vaishali assisted you with that code so thank you so much for getting in touch with us here.

-Kyle

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supergills

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5 days ago

1 November 2017, 13:37

90

Can someone tell me why I can't order the long sleeve version of the jersey I want? According to the customer services rep at lifestyle sports this offer only covers the short sleeve version (which it does not state eir's terms and conditions for the offer).
Additionally can you tell me why you discriminate against those that want a size larger than XL?
BTW my 'offer' apparently runs out within the next couple of days and I would therefore hope that someone would respond to this as a matter of urgency.

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eir Kyle

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4 days ago

2 November 2017, 13:01

91

Hi there supergills

We've just received a confirmation email stating that long sleeve jerseys are not available as part of this promotion.

-Kyle

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supergills

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3 days ago

3 November 2017, 09:48

92

Which, as I said, it doesn't state in the terms and conditions and you haven't mentioned the discrimination issue.

Can you forward the contact details for someone who can deal with this issue please.

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eir_Kev

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3 days ago

3 November 2017, 12:56

93

Unfortunately we are unable to advise on the terms of the agreement. If you'd like to log a complaint you can do so here

I apologise we can't be of better help from here, in this case.

-Kev

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