Order placement and no reply email. (Question)

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ola
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29 April 2017, 22:37

HI there I place an order on my account online for bill pay iPhone 6s plus yesterday and make payment, but to my surprise, i did't get the email back to confirm my order. I later call the customer service and i was told to wait for 24hrs or call back next week if i did't receive the confirmation email. i don't know what is happen can somebody help pls.
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  • eir Angeleir Angel
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    comments: 529
    Broadband Expert

    Broadband Expert

    Community All Rounder

    Community All Rounder

    2 May 2017, 14:45

    Hi Ola,

    Thanks for getting in touch & sorry to hear this.

    I'm afraid, we are unable to track orders from here.

    I'd recommend you to contact our emobile care team on 1800 690 000.

    - Angel

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