Unlocking of iPhone 5S (Question)

apple , iphone , NUC , 5S ,

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26 May 2017, 18:37

I had a business account with eir but recently moved to vodafone.
Last summer I bought an iPhone 5s in an eir shop, it was not bought on a plan or contract but is locked to eircom.
Over three weeks ago I contacted the business help line and they said they would unlock it, it has gone well over the 10 working days which they said it would take, the business helpline has been broken since Wednesday and I was wondering why you have failed to unlock the iPhone.

Thanks in advance,
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  • eir Angeleir Angel
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    comments: 491
    Broadband Expert

    Broadband Expert

    Community All Rounder

    Community All Rounder

    29 May 2017, 10:19

    Hi Philip,

    Thanks for getting in touch & sorry to hear in regards to unlocking your iPhone.

    I'm afraid that we'd be unable to unlock your iPhone from here. I'd recommend contacting our business care team on 1800 299 799 to get an update on this.

    Apologies for the inconvenience.

    - Angel


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