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  • Topic

    The worst company I ever dealt ith (Question)

    My broadband speed was very poor for the past few months until early December (4th Dec) the signal disappeard and the broadband didn’t turn on. I had...

    Last post on 8 January 2018 11:29 in Broadband
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  • Topic

    Cashback (Question)

    Hi I signed up beginning of may but have not got my cashback yet, when will I get this please?

    Last post on 19 June 2018 10:22 in Billing
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  • Topic

    €50 Cashback (Solved)

    It's almost hitting 3 weeks since I got my internet installed and I still haven't received my €50 cash back. I have had so much trouble with you guys...

    Last post on 2 February 2018 10:36 in Broadband
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  • Topic

    Free Eir tablet (Question)

    I signed up for Eir broadband and got a voucher code for a free Tablet from shop. I set up the account and entered the voucher code. When I got to che...

    Last post on 2 February 2018 11:27 in Broadband
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    59
  • Topic

    50 euro cashback (Question)

    so, i registered a new account with eir and looked forward to my fifty euro, eventually, after much patience, I received an email with a code and a li...

    Last post on 12 February 2018 10:25 in My eir/My App
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  • Topic

    €100 cashback (Solved)

    It is an absolute joke to try and redeem this €100 cash back offer.I have entered the correct details on 3 occasions and now I can't redeem the money....

    Last post on 2 April 2018 14:33 in Broadband
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  • Topic

    no value on customers time (Question)

    Eir have zero value on customer time. It is why I am not going to be a customer. Eir needed to put in our phone line and I had to take a half day as...

    Last post on 4 September 2017 15:07 in Billing
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    144
  • Topic

    free jersey? (Solved)

    Constantly contacting to know the whereabouts of this free jersey I was promised on signing up. Is it common to have someone have to repeatedly contac...

    Last post on 31 January 2018 10:24 in Billing
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    1956
  • Topic

    Worst service ever (Question)

    This is one of a few emails (see below) i have sent to eir. I have probably been on the phone close to 20 times talking to people in all departments a...

    Last post on 23 October 2017 15:58 in Orders/Faults/Installation
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    112
  • Topic

    On hold 55 minutes (Solved)

    Hi ive made an order online to put my daughters phone on my account on saturday and trying to get an update but ive been on hold for 55 minutes had to...

    Last post on 22 November 2017 11:18 in eirMobile
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  • Topic

    Worst customer service and worst experience ever. (Question)

    Ex Residential Customer for 15yrs. Moved 1 yr ago. Current Business Account Holder for landlines,mobiles and broadband. Was booking in over the ph...

    Last post on 19 March 2018 14:06 in Broadband
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    56
  • Topic

    €50 Cashback claim (Solved)

    I waded thorough the process to claim my cash back and PayPal/Eir link didn’t connect or follow thorough. PayPal stayed I had 28 days to collect but 3...

    Last post on 13 March 2018 13:54 in Billing
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    43
  • Topic

    Cashback offer (Solved)

    Hi, I received an email for my cashback from Eir at the beginning of April. I did not receive a follow up email from Win-Win and I have checked my...

    Last post on 23 April 2018 11:19 in Broadband
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    37
  • Topic

    Cash back Not Received (Question)

    Is anyone else that signed up in March having trouble getting the €100 Cashback that was offered during signups via OneBigSwitch. I signed up for a...

    Last post on 12 June 2018 12:17 in Broadband
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    20
  • Topic

    Order status - no update in over 2 weeks (Question)

    Can you please provide an update on my order status - phone / order number can be PM'd as required

    Last post on 9 October 2017 09:45 in Orders/Faults/Installation
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    127
  • Topic

    Upgrade tracking (Solved)

    How can I get a tracking number for my upgrade I ordered today?

    Last post on 27 November 2017 11:02 in Orders/Faults/Installation
    2
    70
  • Topic

    Bank Account Debited – Not Installed/Active (Question)

    Hi Has anyone had any issues, where they ordered Fibre. Engineer called out and due to going underground there has a different department via KN/Ope...

    Last post on 6 April 2017 12:08 in Billing
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    154
  • Topic

    No update on new order (Question)

    Hi, I placed an order online on eir website through chat with an agent last week to add a second handset to my account as I am already a bill pay cust...

    Last post on 15 August 2017 10:02 in eirMobile
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    66
  • Topic

    FIBRE BROADBAND WITH EXISTING PHONE EXTENSIONS (Question)

    Hello! Recently I applied for an upgrade to EIRFIBRE broadband and I received an appointment for an engineer to visit. The technician arrived and afte...

    Last post on 18 September 2017 11:18 in Broadband
    3
    181
  • Topic

    Order keeps failing (Solved)

    Hi, I’ve now made 3 attempts to upgrade my wireless broadband to fibre. The 1901 team are helpful and tell all is fine but the only email I receive is...

    Last post on 12 February 2018 10:10 in Orders/Faults/Installation
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  • Topic

    Poles due to be decommissioned (Solved)

    We have several telegraph poles on our lane which have apparently been marked to be decommissioned (marked with a 'D'). My neighbours and I would lik...

    Last post on 13 February 2018 15:14 in Landline
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    12
  • Topic

    Eir promo 50euro cashback (Solved)

    Hi, Just want to ask about my cashback 50 euro as i avail a promo last Early November which is long overdue as i haven't got it until now. I have to k...

    Last post on 6 February 2018 15:56 in Broadband
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    156
  • Topic

    €50 Cashback offer for new customer (Solved)

    Hi I signed up as a new customer with Eir at the beginning of November and as part of my package I was told I would receive €50 cashback to my bank a...

    Last post on 18 January 2018 16:33 in Broadband
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    581
  • Topic

    Free Tablet (Question)

    Hi I signed up last year for the Eir bundle and I was to receive a free tablet 3 different codes later I still cant retrieve my table it looks for a p...

    Last post on 20 February 2018 14:41 in Billing
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    41
  • Topic

    Cashback link expired early (Solved)

    Hi, I signed up for the cashback and recevied a code to enter which I did. A second e-mail stated I needed to click a link within 72 hours to avail of...

    Last post on 7 March 2018 15:35 in eirMobile
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    16