cash back offer (Question)

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10 August 2018, 12:01

I signed up to phone and broadband . the rep said I was entitled to cash back . he stated I would receive and email in due course .No email arrived .
Contaced "Eir Chat " rep took my details and I shall receive an email in 3-5 working days for claiming the cash back. I didn't get an email . the next "Eir Chat " rep said I was entitled to the cash back offer . what is going on .was this just a scam to get me to sign up
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  • eir Vaishalieir Vaishali
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    eVision Guru

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    10 August 2018, 12:15

    Hi there Joyrider18,

    Can you please PM your following account details and I'll be happy to look into this for you?

    1. Account Number,
    2. Full name,
    3. Full postal address,
    4. If I'm speaking with the account holder,
    5. Date of birth.

    -Vaishali
  • joyrider18
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    16 August 2018, 11:41

    Hi Vaishali , any update on this
  • eir Vaishalieir Vaishali
    Community Moderator

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    eVision Guru

    eVision Guru

    16 August 2018, 11:53

    I haven't received any PM's from you, Joyrider18.

    Can you please PM your above details and I'll be happy to look into this for you.

    -Vaishali

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