You can see here how much appreciation MG58 has received from other members.
12 August 2017, 13:35
Hi there MG58
Apologies for jumping in on this thread but I just read through your responses and completely understand how frustrated you must be and sincerely apologise again for your journey so far.
I would just like to confirm that once an official complaint is logged with our Complaints Team, they will be the only department that is able to deal with your case as we (Social Media) have no access or visibility of complaints cases. This is the same for when a COMREG case is raised. They will be directly in touch with the Complaints Team where all cases will be attended too. Again, we have no visibility or access to those private emails, here. Also, please bear in mind that this is not an instant response channel.
From here, we can only follow up with that department directly and once we received any feedback, this will be passed onto you immediately either here or via PM. I could suggest contacting just one department when trying to escalate your case or have someone assist you because if too many departments are sending follow-up emails to one department, it can prolong the outcome and sometimes create further issues but I understand the severity of your case and why you contacted so many departments.
Balaji is currently following this up with the relevant team and they confirmed that an email was sent out to you today addressing your query & case ID. Unfortunately, this is as far as we will be able to take this from here for now as you need to deal with them now directly as they escalated this all to Open eir.
Thank you for being so patient