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14 February 2018, 16:34
Hi there Evan griffin,
Thank you so much for getting in touch with us here and I'm sorry to hear this.
As we are unable to troubleshoot any technical issues from here but you're more than welcome to contact our Technical Support team, I'd recommend you to click here https://www.eir.ie/chatnow/ to chat with one of our agents and they will be able to troubleshoot this for you. You can also look at our Help and Support page for the broadband issue by clicking on the following here.