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9 March 2017, 15:42
Thank for getting in touch.
I'm afraid it isn't possible to troubleshoot these issues from here. I would recommend contacting the technical team & troubleshooting the issues you are experiencing. You can contact them on 1890 260 260 or freephone 1901 option 2.
You can also use this link http://https://www.eir.ie/chatnow/ to chat with one of our agents and they will be able to troubleshoot the issue for you.
Apologies for the inconvenience. -Addy