Why is the €50 cashback so complicated? (Question)


gijoe50000
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comments: 1
Author

13 February 2018, 23:51

So, €50 cashback.. sounds straightforward. You'd think Eir would either knock it off your first bill, or send you a cheque or something. Instead it looks like they sign up with a 3rd party, who make the whole process so convoluted that I'm guessing a lot of people don't make it to the final round.

There's loads of "rounds", where if you don't respond, register, or do whatever, in 72 hours, you're out.

Call me paranoid or cynical, if you will, but it looks as if Eir corroborated with a dodgy company whose goal it is to make a percentage of people miss the 72 hour windows, and then they get a share of the "winnings". I've passed all the rounds so far, I think, and I'm hoping I'll get my dough in a few days, but my spidey senses definitely tingled a few times when going through the motions.
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  • eir Thomaseir Thomas
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    comments: 51

    14 February 2018, 13:18

    Hi gijoe50000,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks

    Thomas
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!
  • gijoe50000
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    14 February 2018, 18:34

    eir Thomas wrote:

    Hi gijoe50000,

    I'm very sorry to hear about the issues you've been having and I apologise for any inconvenience caused.

    Please feel free to PM me your full name and account number, I would be happy to look into this for you.

    Thanks

    Thomas



    Huh? I'm not having any issues.. Just having a rant.
  • eir Thomaseir Thomas
    Community Moderator

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    comments: 51

    16 February 2018, 14:54

    Apologise, it was of my understanding you were experiencing issues with the €50 cashback

    Thanks

    Thomas
    To help speed our response, unsolicited PMs will not be answered and please include a link to your original post when sending private messages. Also, please remember to click on “this comment answers my question” if we have helped - Thank you!