Can't access my eircom email (Question)

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Offrench
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Author

12 February 2018, 11:38

Hello, I recently changed my password and my email worked fine until last Monday. Since then I can't access my account and when my mum sent me an email to ffrenchs@eircom.net she got this message:


From: MAILER-DAEMON@zmmta100.webmail.cra.eircom.net (Mail Delivery System)
Date: 8 February 2018 at 18:49:17 GMT
To: margcris@me.com
Subject: Undelivered Mail Returned to Sender
This is the mail system at host zmmta100.webmail.cra.eircom.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

Can you please advise what to do?
Thanks,
Ornaith
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  • eir Vaishalieir Vaishali
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    Broadband Expert

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    eVision Guru

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    12 February 2018, 14:38

    Hi Ornaith ,

    Thanks for getting in touch with us here and I'm sorry to hear this.

    As we are unable to troubleshoot any technical issues from here but you're more than welcome to contact our Technical Support team, I'd recommend you to click here to chat with one of our agents or contact them at wmsupport@eir.ie from an alternate email address and they will be able to troubleshoot this for you. You're also more than welcome to look at our Help & Support page for webmail issues here.

    -Vaishali
  • Offrench
    Newbie

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    comments: 1
    Author

    12 February 2018, 14:43

    Thank you I will contact them directly.
    Kind regards,
    Ornaith
  • eir Vaishalieir Vaishali
    Community Moderator

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    Broadband Expert

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    eVision Guru

    eVision Guru

    12 February 2018, 14:46

    No worries, Ornaith.

    -Vaishali

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