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14 November 2017, 15:59
Hi there John_syla,
Thanks for getting in touch & I'm sorry to hear this.
As we are unable to troubleshoot Webmail issues from here but you're more than welcome to contact our Technical Support team on 1890260260 or 1901 (freephone) or click here to chat with one of our agents and they will be able to troubleshoot this for you. Just provide only the Eircom email address & they won't ask for your account details. Alternatively, you can contact them at firstname.lastname@example.org from an alternate email address and they will be able to assist you further.