Where's my mailbox!!!! (Question)

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eao85
Newbie

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Author

15 May 2018, 22:32

I need to login for my password reset from another account I use er webmail but can't get in I have selected the forgotten password but when i enter my email address it says I have entered a wrong username/email addrdss
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  • eir Manojeir Manoj
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    comments: 140
    Broadband Expert

    Broadband Expert

    17 May 2018, 18:08

    Hi there Eao85,

    If you just click here you will see all the information we have on "Webmail" and will answer a lot of your questions.

    This has helped a lot of our customers without ringing in & the reason it says invalid email address could be entering the full webmail address while reset, can you try entering only the username so that it would work for you.

    You can also contact our webchat team here & they will be able to assist you further.

    Alternatively, you can mail the details to wmsupport@eir.ie & they can resolve it for you.

    -Manoj

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