Why is ir so, so incredibly difficult to deal with eir. (Question)

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Noggle
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1 June 2018, 20:57

I'm sure buying a new pc/laptop is a common enough occurrence.
I go to the shop by pc and Office.
Part of office is Outlook.
To re register your old email with Outlook on the new machine should not take a day.
I keep getting to a dialouge box that says the server is webmail.eircom.net + address + pasword....cannot get past it.

I think I'll ask eir for help.
can't speak to them unless you have a phone or other account.

Root that out.
Ring, press keys for 5 or so minutes ,get through to a help-desk guy who tells me that shouldn't happen and hangs up on me.

Contact a guy I know who is Head of IT with a large PS organisation he says " my advice is to have nothing to do with eir if you can avoid it".
Bring laptop to set up guy in CurrysPC world about tp pay my 25€ when he says , if this is about connecting a eircom.net email we don't do thaat. Too much messing with servers, ports etc., etc, no one knows exactly what do , not even eir.

What the actual?

Is it that difficult?
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  • Noggle
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    comments: 2
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    2 June 2018, 17:13

    https://media.giphy.com/media/O38dU2kkQ9sWc/giphy.gif
  • eir Vaishalieir Vaishali
    Community Moderator

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    comments: 1927
    Broadband Expert

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    Community All Rounder

    eVision Guru

    eVision Guru

    4 June 2018, 13:24

    Hi Noggle,

    Sorry for the difficulties you've been gone through.

    I can see that you've messaged us here also and I've posted the response there for you.

    -Vaishali

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